Frequently Asked
Questions

Browse our collections, select your size and quantity, and click 'Add to Cart'. Once you're ready, proceed to checkout, fill in your shipping details, and complete payment. You'll receive an order confirmation email within minutes.

We accept all major Credit & Debit Cards (Visa, Mastercard, Amex, RuPay), Net Banking, UPI (GPay, PhonePe, Paytm), and EMI options via select banks.

Absolutely. Our website uses 256-bit SSL encryption and is PCI-DSS compliant. We do not store your card details — all transactions are processed securely through our payment gateway partners (Razorpay / PayU).

Order modifications or cancellations are possible within 2 hours of placing the order. After that, the order enters our dispatch queue. Please email info@bespokewala.com or WhatsApp us immediately at +91 75067 67452 with your order number.

Yes. A GST-compliant invoice is automatically emailed to you once your order is confirmed. You can also download it from your account dashboard under 'My Orders'.

Yes, No-Cost EMI is available for 3, 6, and 9 months on select Credit Cards (HDFC, ICICI, Axis, SBI, Kotak, Yes Bank) for orders above ₹5,000. EMI options are displayed at checkout based on your card.

Each product page includes a detailed Size Guide with measurements in both inches and centimetres. We recommend measuring your bust, waist, and hip before ordering. If you're between sizes, we suggest sizing up for comfort. For custom orders, we take precise measurements during your consultation.

Yes, every Bespokewala piece is crafted entirely in India by skilled artisans. Our fabrics are sourced from renowned textile hubs — Banaras for silks, Jaipur for block-prints, Surat for chiffons — and all embroidery is done by hand in our Mumbai atelier.

All garments come with a care label. As a general rule: handwash or dry-clean only for embroidered pieces; use cold water and a gentle detergent; never tumble-dry or wring delicate fabrics; store in a breathable muslin bag away from direct sunlight.

We make every effort to photograph garments under accurate lighting. However, colours may vary slightly depending on your screen's colour calibration. If colour accuracy is critical (e.g. for a bridal trousseau), we recommend visiting our studio or requesting a fabric swatch.

Yes. For orders above ₹10,000, you may request up to 3 fabric swatches. Email info@bespokewala.com with the product names and your shipping address. Swatches are sent free of charge within India.

Most ready-to-wear pieces are in stock and dispatch within 1–2 business days. Limited-edition and festive pieces may be made to order and have a lead time of 7–14 business days, clearly mentioned on the product page.

Yes — custom orders are at the heart of what we do. You can request a fully bespoke garment or a made-to-measure version of any existing design. Contact us via email or WhatsApp to begin a personalised consultation.

Lead times vary by the complexity of the garment. Ready-to-wear alterations: 7–10 days. Semi-custom (custom fit on a standard design): 14–21 days. Fully bespoke couture: 4–8 weeks. All timelines are confirmed at the time of booking.

Step 1 — Initial consultation (in-studio or virtual). Step 2 — Design brief & fabric selection. Step 3 — Measurement taking. Step 4 — First fitting (muslin toile). Step 5 — Embroidery & finishing. Step 6 — Final fitting. Step 7 — Delivery. We keep you updated throughout.

Yes. You can request changes to neckline, sleeve style, length, colour, embroidery pattern, or fabric on most of our designs. Customisation charges vary and are quoted after a brief design consultation.

Custom and bespoke orders are non-returnable as they are crafted specifically for you. However, we offer complimentary alterations within 7 days of delivery for bespoke items to ensure a perfect fit.

Yes. We offer dedicated bridal consultations at our Mumbai studio by appointment. Our bridal specialist helps you choose fabrics, embroideries, and silhouettes that complement your wedding aesthetic. Call or WhatsApp +91 75067 67452 to book.

Standard shipping within India takes 3-7 days. Footwear typically takes 15-20 days. Couture, gowns, and bespoke lehengas take 40-50 days. International delivery takes an additional 7-10 business days after dispatch.

Yes! Free standard shipping is available on all India orders above ₹15,000 and on all international orders above ₹1,00,000. For orders below these thresholds, domestic shipping costs ₹199 and international starts at ₹1,200.

Yes, we ship to 40+ countries including the UAE, USA, UK, Canada, Australia, Singapore, and most of Europe. Shipping rates and delivery timelines vary by region — details are on our Shipping page.

Once your order is dispatched, you will receive an SMS and email with your tracking number and the courier partner's name (Blue Dart / Delhivery / FedEx / DHL). Track directly on the courier's website using the provided number.

Import duties and taxes are determined by the destination country's customs authority and are the buyer's responsibility. We declare the true value of all shipments on customs forms as legally required.

You can browse our catalogue without an account, but creating one is required to complete a purchase. An account gives you order tracking, saved addresses, wishlist access, and exclusive member offers.

Click 'Login' on the top menu, then 'Forgot Password'. Enter your registered email address and we'll send a reset link within a few minutes. Check your spam folder if you don't see it in your inbox.

Yes — Bespokewala Insiders! Every purchase earns you reward points redeemable on future orders. Members also get early access to new collections, exclusive discounts, and invitations to private preview events. Points are automatically credited to your account after every order.

Yes. Click the heart icon on any product page to save it to your wishlist. You can view and manage your wishlist from your account dashboard. Wishlist items can be shared via link or directly added to cart.